Guest Relations Officer / Customer Service Representative

Join LIT Group as a Guest Relations Officer / Customer Service Representative and become the face of exceptional hospitality in Jakarta Raya. In this dynamic role, you will be the first point of contact for our valued guests, ensuring their experience is seamless and memorable. As part of our team, you will play a crucial role in maintaining our high standards of service, from check-in and check-out to addressing any guest concerns.

LIT Group is a renowned name in the hospitality industry, known for our commitment to excellence and guest satisfaction. Located in the heart of Jakarta Raya, our hotels and resorts offer a unique blend of modern amenities and traditional charm. We are looking for a passionate and dedicated individual who is eager to make a difference in the lives of our guests.

In this role, you will be responsible for handling guest inquiries, resolving complaints, and ensuring that our guests feel valued and appreciated. You will work closely with our front desk staff, housekeeping, and other departments to provide a comprehensive and personalized service. Every day, you will have the opportunity to create lasting memories for our guests and contribute to our ongoing success.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle guest inquiries and complaints, providing prompt and effective solutions.
• Maintain accurate and up-to-date guest records using our in-house Property Management System (PMS).
• Coordinate with housekeeping, dining, and other departments to ensure timely and efficient service delivery.
• Assist with check-in and check-out procedures, including room assignments and key distribution.
• Promote our hotel's amenities, special offers, and local attractions to enhance the guest experience.
• Provide excellent customer service, adhering to our company's values and standards.
• Participate in training and development programs to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in hospitality or customer service, preferably in a hotel or resort setting.
• Fluent in both English and Indonesian, with excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Knowledge of local Jakarta Raya attractions and cultural norms is a plus.
• Valid ID and the ability to work legally in Indonesia.
• Enthusiasm for the hospitality industry and a passion for providing exceptional guest experiences.

🛠️ Keahlian

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