E-Commerce Operations Specialist (Mandarin Speaker) - Bali

Join PT Future Appliance Indo as an E-Commerce Operations Specialist in the vibrant heart of Bali! This role is perfect for a detail-oriented, Mandarin-speaking professional eager to drive operational excellence in a fast-paced e-commerce environment.

As an E-Commerce Operations Specialist, you will be part of a dynamic team at PT Future Appliance Indo, a leading player in the appliance industry. Your mission is to ensure seamless operations and exceptional customer experiences across our e-commerce platforms. In Bali, you'll work closely with our Mandarin-speaking customers, providing support and solutions in their native language.

Daily, you'll manage inventory, process orders, and coordinate with our logistics partners to ensure timely deliveries. You'll also handle customer inquiries, resolve issues, and work on improving our e-commerce processes. This is a fantastic opportunity to grow your career in a supportive and innovative company.

📋 Tanggung Jawab Pekerjaan

• Manage inventory and order processing using Shopify and other e-commerce platforms.
• Coordinate with logistics partners to ensure timely and accurate deliveries.
• Handle customer inquiries and resolve issues, providing exceptional service in Mandarin.
• Monitor and improve e-commerce processes to enhance efficiency and customer satisfaction.
• Collaborate with the marketing team to promote our products and services.
• Participate in training and development programs to stay updated with the latest industry trends.
• Work closely with the IT team to ensure the smooth operation of our e-commerce platforms.
• Contribute to the development of operational strategies to drive business growth.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in e-commerce operations or customer service.
• Proficient in Mandarin, both written and spoken.
• Familiarity with e-commerce platforms such as Shopify, Magento, or WooCommerce.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with logistics and supply chain management is a plus.

🛠️ Keahlian

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